At Neros, Inc., protecting the privacy of our customers and support contacts is a core commitment. We collect only the personal information reasonably necessary to support our customers and run our business, we do not sell or share personal information, and we hold our service providers to contractual privacy and security obligations. This Policy applies to support interactions and personal information handling globally, including from our UK, Ukraine, and Singapore operations.
When you submit a support request or otherwise contact us, we collect personal information directly from you. In general, this includes:
- Identifiers, such as your name and email address, and phone number or company/organization name if provided.
- Commercial information, such as details about the product, order, or contract your inquiry relates to.
- The content of your communications with us, including the text of your inquiry, attachments, and our correspondence with you including any information you volunteer.
We do not intentionally collect sensitive personal information through our support channels. If you include it, we use it consistent with this policy.
We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. We require our service providers to maintain appropriate security measures. No system can be guaranteed fully secure.
We use personal information to respond to support inquiries; communicate with you about your inquiry or products; maintain support records for quality assurance and training; detect and prevent fraud or abuse; and comply with legal obligations. We do not use your personal information to make automated decisions that produce legal or similarly significant effects.
We do not share your personal information with third parties except as follows:
Service Providers
We share information with service providers who perform functions on our behalf, such as our support platform, cloud hosting, email delivery, and IT security. We do this regardless of the method you use to contact us. These providers are contractually restricted to using data only to perform services for us.
Neros, Inc. is the controller of personal information collected under this Policy, acting together with its subsidiaries in the United Kingdom, Ukraine, and elsewhere. Neros operates across multiple jurisdictions, including where it does not maintain a subsidiary presence. Your personal information may be transferred to, stored in, and processed in any of these locations as necessary. Where required by law, we implement appropriate safeguards for such transfers, such as the UK International Data Transfer Agreement or Standard Contractual Clauses. You may contact us for more information about these safeguards.
We may disclose information to government agencies in connection with contract performance or where required by law, regulation, legal process, export control requirements, or governmental request.
We may disclose personal information to comply with subpoenas, court orders, or legal processes; to respond to law enforcement; to protect rights and safety; or in connection with legal claims or investigations.
We retain personal information as long as necessary to fulfill the purposes described in this Policy and as necessary to comply with legal obligations. For support requests, we typically retain your data for 12 months after resolution, unless longer retention is required by law.
We may revise this Policy. If we make material changes, we will post the revised Policy with a new effective date and, where required by law, provide additional notice.
If you have questions, please contact us at Privacy@Neros.tech
CALIFORNIA CONSUMERS ONLY: YOUR CALIFORNIA PRIVACY RIGHTS
This section applies to California residents under the California Consumer Privacy Act and California Privacy Rights Act.
You may request disclosure of the personal information we have collected about you, the categories of sources, purposes for collection, and categories of third parties with whom we have disclosed it. You may make this request up to twice within a 12-month period.
You may request deletion of personal information we have collected from you, subject to exceptions (for example, where we need it to complete a transaction or comply with legal obligations).
You may request that we correct inaccurate personal information we maintain about you.
We will not discriminate against you for exercising any of these rights.
Submitting a Request
Submit requests by email to Privacy@Neros.tech. We will acknowledge your request within 10 days and respond substantively within 45 days (extendable by an additional 45 days if needed). We verify your identity before responding.
This section applies to residents of the United Kingdom and the European Economic Area under the UK General Data Protection Regulation and the EU General Data Protection Regulation, as applicable.
You have the right to: access your personal information; rectify inaccurate or incomplete information; erase your information subject to exceptions; restrict our processing; object to our processing on grounds of legitimate interest or direct marketing; and receive your information in a portable format.
Contact Privacy@Neros.tech with your name, email, and request description. We will respond within one month (extendable by up to two further months for complex requests, with notice to you within the first month).
We process your information on the basis of our legitimate interest in providing customer support and managing our business in compliance with applicable law.
You have the right to lodge a complaint with the UK Information Commissioner's Office at ico.org.uk or, for EU/EEA residents, with your local data protection supervisory authority.
This section applies to Singapore residents under the Personal Data Protection Act.
You may request access to personal data we hold; request correction of inaccurate data; and opt out of direct marketing communications.
Email Privacy@Neros.tech with your name and request description. We will respond within 30 days.
We will not use your data for direct marketing unless we have your consent. You may withdraw consent at any time.
We maintain operations in Ukraine. For Ukraine residents whose data we process, we comply with applicable Ukrainian data protection law, including the Law on Protection of Personal Data. Contact Privacy@Neros.tech with questions about our handling of your information.
Effective Date: July 2026
For any questions about this Privacy Policy or to exercise your rights under applicable law, please contact us at Privacy@Neros.tech
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